FAQs


1. Q: How realistic are your products?
A: UL was established in 2008 and has been in the high-end replica luxury bag industry for 17 years. We have our own production facility, continuously iterating on craftsmanship and upgrading technology. We maintain close collaborations with top-tier brands' domestic and international OEM factories, as well as leather and hardware suppliers. Each year, we invest over 5 million RMB in authentic product development. We strictly follow a 1:1 ratio to replicate original designs and only develop products based on genuine models. This ensures that every product reaches an almost indistinguishable level of perfection compared to the original. To this day, we remain an unparalleled leader in the industry.



2. Q: How long will it take for my order to ship?
A: Orders are typically processed and dispatched within 3 business days from the date of purchase. We strive for quick shipping, but delivery times may be affected by factors such as inventory availability and payment processing.



3. Q: How long will it take to receive my package after it ships?
A: The delivery time depends on your shipping address and the shipping method chosen. Generally, orders are delivered within 5-10 business days. Once your order ships, you will receive a tracking number, which you can use to track your package's shipping status.



4. Q: How can I track my order?
A: Once your order has shipped, we will provide a tracking number. You can use this number on the carrier's website to check the shipping progress of your package.


5. Q: What payment methods do you accept?
A: We accept various payment methods, including PayPal, credit cards (Visa, MasterCard, Discover), Western Union, Zelle, American Express, and debit cards.



6. Q: What is your return policy?
A: If you encounter any issues with your order (e.g., defective product, incorrect order, or damaged package), please contact us within 7 days of receiving your order. Our team will assist you with the return process, and if approved, we will arrange a replacement product.